Our Projects
Delivering transformative outcomes through strategic partnerships and expert execution across Australia, New Zealand and beyond.
100%
Projects Delivered
On time and budget
$1.1b
Infrastructure Projects
Feasibility & Master Plan project assessed
5000
Stakeholders Consulted
Community, industry and government
$25m
Grants Secured
Across various grant programs
Featured Case Studies
Explore our recent projects and discover how we’ve helped clients achieve their strategic objectives.
Economic Impact Assessment & Grant Applications
Burnham Beeches Feasibility and Grant Applications
Dandenong Ranges, Victoria
Economic Impact & Grant Application
Burnham Beeches Pty Ltd
2024
Key Outcomes:
- $237 million net benefit and 17:1 government investment return
- Over $45 million in private and public sector investment leveraged
- More than 370 total new construction and ongoing jobs
- Major increase in high-yield and international overnight visitation
- Heritage property restored as a premium, sustainable wellness destination
Commercial Strategy
CustomLinc – Advisory, Transition & Strategic Planning
Australia Wide
Strategy and Commercial Advice
CustomLinc
2021-2024
Key Outcomes:
- Business continuity and ownership transition
- Governance and corporate structure
- Long term corporate strategy development
- Operational efficiency and resilience
- Ongoing strategic advisory and growth support
Business Case
Taronga Western Plains Zoo Business Case
Dubbo, NSW
$30m project value business case
Taronga Western Plains Zoo
2024
Key Outcomes:
- Secured funding approval for major redevelopment
- Enhanced visitor experience design
- Improved commercial sustainability model
- Strengthened conservation and education outcomes
Governance & Strategy
Bellarine Rail Renewal
Bellarine Peninsula, Victoria
Enhanced tourism product operation
Bellarine Railway
2023-2024
Key Outcomes:
- Improved governance structures
- Enhanced visitor experiences
- Developed new tourism products
- Strengthened operational efficiency
Industry Development
Industry Association Amalgamation
Australia wide
Effective Governance
Business Events Council of Australia
2024
Key Outcomes:
- Merge multiple small associations into one large national industry association
- Enhanced industry consultation processes
- Developed sustainable operating model
- Strengthened industry advocacy capacity
Sport Facilities and Strategic Growth Planning
Cairns Saints Facilities and Growth Strategy
Cairns, Queensland
Cairns, Queensland
Cairns Saints Australian Football Club
2025-2026
Key Outcomes:
- Provided Cairns Saints with a clear, evidence based framework to guide facility and growth decisions.
- Identified practical short term actions to improve pre season access, facility use, tenure conditions and support for women, girls and junior football.
- Established a coordinated approach to advocating for a unified Griffiths Park Master Plan with other user groups and Cairns Regional Council.
- Created a prioritised action plan to support stronger governance, improved revenue opportunities, player development and sustainable club growth
Hepburn Mineral Springs Reserve Master Plan
Hepburn Mineral Springs Reserve Master Plan
Hepburn Springs, Victoria
Renew a landmark destination
Hepburn Shire Council
2025–2026
Key Outcomes:
- Demonstrated positive net community benefits from staged delivery, with total discounted benefits to the Hepburn Shire community estimated at $26.5 million over the assessment period.
- Positioned the Reserve as a stronger contributor to wellness tourism, longer visitor stays, community wellbeing and the future Victorian Goldfields visitor experience.
- Created an indicative delivery program with short-, medium and longer term projects and a full implementation benchmark of $16.3 million excluding GST in April 2026 dollars.
Ticketing Procurement and Transition Support
Melbourne Park Ticketing Consultant Support
Melbourne Park, Melbourne, Victoria
Deliver a future ready ticketing partnership
Melbourne and Olympic Parks Trust
2025-2026
Key Outcomes:
- Provided Melbourne Park with a clear and compliant pathway to procure its next ticketing services agreement.
- Established a transition approach designed to minimise operational risk and maintain continuity across Melbourne Park’s extensive events program.
- Helped prepare Melbourne Park, venue hirers and tenant clubs for confident adoption of new ticketing arrangements.
Strategic Planning and Organisational Development
Mulgrave Country Club Strategic Plan
Wheelers Hill, Victoria
Build a strategy to take the Mulgrave Country Club into the future and set it up for success
Mulgrave Country Club
2026
Key Outcomes:
- Created a clear purpose and vision centred on a trusted, welcoming community destination for sport, recreation and hospitality.
- Established a strategic framework that positions sport and recreation as the core of the Club’s future identity and investment decisions.
- Embedded measurable KPIs and governance disciplines to support delivery, performance monitoring and long-term financial sustainability.
Major Events Strategy and Visitor Economy Planning
Wollongong Major Events Strategy 2026 to 2031 Type / to choose a block
Wollongong, New South Wales
Grow Wollongong through events
Wollongong City Council
2026
Key Outcomes:
- Provided a clear framework for Wollongong City Council and Destination Wollongong to attract, assess, invest in and evaluate major events through to 2031.
- Created a more proactive, evidence based approach to building Wollongong’s major events portfolio and directing investment towards events that fit the city’s identity and goals.
- Positioned Wollongong to leverage its coastal setting, pre approved event sites, UCI Bike City status, venue network and future Illawarra Sports and Entertainment Precinct development.
Other Projects
- Theme Park Concept Development – Fiji – Initial Commercial and Advisory Services
- Major Procurement Tender Support – Melbourne Park x 2
- National Parks & Crown Land Accommodation Strategy and Performance Review – Parks Victoria and GORCAPA
- Caravan Park Masterplans – Belgravia Leisure, Indigo Shire, Daylesford Holiday Park
- Holiday Park Procurement – Leasing and Management – Eurobodalla Shire, Towong Shire & Indigo Shire
- Caravan Park Accommodation Strategy and Performance Review – GORCAPA, East Gippsland Shire, Berrigan Shire, Goulburn Murray Water
- Government Tourism Grant Applications – Delaware North, Steelfinne, Mt Buller
- Tourism Market Intelligence and Market Sizing – Delaware North, Potentia, LEK
- Performance & Stakeholder Review – Murray Regional Tourism
- Brand Health – Reflections Holiday Park
- Commercial and Business Strategy – VTIC
Start Your Next Project
Ready to achieve similar results? Let’s discuss how our proven approach can deliver success for your organisation.