Our Projects
Delivering transformative outcomes through strategic partnerships and expert execution across Australia, New Zealand and beyond.
100%
Projects Delivered
On time and budget
$1.1b
Infrastructure Projects
Feasibility & Master Plan project assessed
5000
Stakeholders Consulted
Community, industry and government
$25m
Grants Secured
Across various grant programs
Featured Case Studies
Explore our recent projects and discover how we’ve helped clients achieve their strategic objectives.
Visitor Economy Impact Assessment
Impact of Renewable Energy Workforce on the Visitor Economy
Dubbo Regional Council
Responding to workforce and housing challenges amid the region’s renewable energy transformation
Destination Country & Outback NSW, Dubbo Regional Council & EnergyCo NSW
2025
Key Outcomes:
- A clear understanding of the scale of disruption
- Practical pathways to reduce these adverse impacts —protecting long-term rental supply and visitor economy jobs.
- A platform for advocacy to secure urgent funding for mitigation priorities.
- A legacy framework to balance the needs of the booming renewables sector with the region’s ongoing tourism and liveability goals.
Feasibility Assessment
Gulf Station Masterplan Feasibility Assessment
Yarra Valley, Victoria
Masterplan Feasibility Assessment
National Trust Victoria
2023
Key Outcomes:
- Sustainable vision established for Gulf Station as operational heritage farm
- Roadmap developed for increasing visitation and regional tourism benefits
- New experiences identified: accommodation, education, events, agritourism
- Clear revenue sources and innovative funding partnerships identified
- Stronger alignment achieved with state and regional tourism strategies
Destination Management Plan
Gold Coast Destination Management Plan
Gold Coast, Queensland
Create Destination Management Plan
Experience Gold Coast
2024
Key Outcomes:
- Sustainable Destination Management Plan developed with stakeholders
- Industry and community united behind shared Gold Coast tourism vision
- Tourism growth opportunities in nature, culture, events, and culinary experiences
- Olympic legacy actions prioritised for long-term regional benefit
- Visitor experience, data-led decisions, and social licence significantly improved
Major Events
Geelong Major Events Strategy 2024-29
Geelong, Victoria
Strategic event framework
City of Greater Geelong
2024
Key Outcomes:
- Developed comprehensive events strategy
- Enhanced stakeholder engagement processes
- Improved event impact measurement
- Strengthened community event outcomes
Hotel Regeneration
Regenerative Hotel Redevelopment
Queenstown, New Zealand
Enhancing visitor accommodation and aligning with Queenstown’s regenerative future vision
2024-2025
Key Outcomes:
- Evidence-Based Development Blueprint
- Market Gap Opportunity
- Sustainable Competitive Advantage
- Wellness & Experience Focus
- SWOT and Feasibility Assessed
Nature-based Tourism
Nature Based Accommodation Strategy
Regional Australia
Sustainable tourism development
Private Tourism Operator
2024
Key Outcomes:
- Developed nature-based accommodation strategy
- Enhanced visitor experience offerings
- Improved commercial sustainability
- Strengthened environmental stewardship
Commercial Optimisation
Commercial Optimisation & Visitor Experience Analysis
Great Ocean Road, Victoria
Optimised trail development
Great Ocean Road Coast & Parks Authority
2024
Key Outcomes:
- Optimised commercial viability model
- Enhanced visitor experience design
- Improved environmental sustainability
- Maximized economic impact potential
Feasibility Study
Mineral Springs & Accommodation Feasibility Study
Mornington Peninsula, Victoria
Viability assessment
Private Developer
2023
Key Outcomes:
- Provided a clear basis for future funding applications and council support.
- Identified strong market potential for affordable wellness and nature-based accommodation.
- Filled a key gap in the local tourism market with a unique product offering.
- Projected to drive local economic growth, create jobs, and boost regional tourism.
Governance & Strategy
Bellarine Rail Renewal
Bellarine Peninsula, Victoria
Enhanced tourism product operation
Bellarine Railway
2023-2024
Key Outcomes:
- Improved governance structures
- Enhanced visitor experiences
- Developed new tourism products
- Strengthened operational efficiency
Industry Development
Industry Association Amalgamation
Australia wide
Effective Governance
Business Events Council of Australia
2024
Key Outcomes:
- Merge multiple small associations into one large national industry association
- Enhanced industry consultation processes
- Developed sustainable operating model
- Strengthened industry advocacy capacity
Commercial Strategy
CustomLinc – Advisory, Transition & Strategic Planning
Australia Wide
Strategy and Commercial Advice
CustomLinc
2021-2024
Key Outcomes:
- Business continuity and ownership transition
- Governance and corporate structure
- Long term corporate strategy development
- Operational efficiency and resilience
- Ongoing strategic advisory and growth support
Destination Management Plan
Gold Coast Destination Management Plan
Gold Coast, Queensland
Create Destination Management Plan
Experience Gold Coast
2024
Key Outcomes:
- Sustainable Destination Management Plan developed with stakeholders
- Industry and community united behind shared Gold Coast tourism vision
- Tourism growth opportunities in nature, culture, events, and culinary experiences
- Olympic legacy actions prioritised for long-term regional benefit
- Visitor experience, data-led decisions, and social licence significantly improved
Other Projects
- Theme Park Concept Development – Fiji – Initial Commercial and Advisory Services
- Major Procurement Tender Support – Melbourne Park x 2
- National Parks & Crown Land Accommodation Strategy and Performance Review – Parks Victoria and GORCAPA
- Caravan Park Masterplans – Belgravia Leisure, Indigo Shire, Daylesford Holiday Park
- Holiday Park Procurement – Leasing and Management – Eurobodalla Shire, Towong Shire & Indigo Shire
- Caravan Park Accommodation Strategy and Performance Review – GORCAPA, East Gippsland Shire, Berrigan Shire, Goulburn Murray Water
- Government Tourism Grant Applications – Delaware North, Steelfinne, Mt Buller
- Tourism Market Intelligence and Market Sizing – Delaware North, Potentia, LEK
- Performance & Stakeholder Review – Murray Regional Tourism
- Brand Health – Reflections Holiday Park
- Commercial and Business Strategy – VTIC
Start Your Next Project
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