Our Projects
Delivering transformative outcomes through strategic partnerships and expert execution across Australia, New Zealand and beyond.
100%
Projects Delivered
On time and budget
$1.1b
Infrastructure Projects
Feasibility & Master Plan project assessed
5000
Stakeholders Consulted
Community, industry and government
$25m
Grants Secured
Across various grant programs
Featured Case Studies
Explore our recent projects and discover how we’ve helped clients achieve their strategic objectives.
Commercial Optimisation
Commercial Optimisation & Visitor Experience Analysis
Great Ocean Road, Victoria
Optimised trail development
Great Ocean Road Coast & Parks Authority
2024
Key Outcomes:
- Optimised commercial viability model
- Enhanced visitor experience design
- Improved environmental sustainability
- Maximized economic impact potential
Feasibility Studies
Hotel Demand & Feasibility Studies
Various
Assess market and investment potential
Multiple Private Developers
2023
Key Outcomes:
- Assessed market demand across multiple locations
- Provided detailed financial feasibility analysis
- Identified optimal development strategies
- Supported investment decision-making
Destination Management
Yarra Valley & Dandenong Ranges Destination Management Plan
Yarra Valley & Dandenong Ranges, Victoria
Enhanced regional coordination
Yarra Ranges Tourism
2024
Key Outcomes:
- Shared vision and strategy for sustainable tourism development
- Initiatives to boost visitor yield and average length of stay
- Plans to shift visitation towards more overnight and mid-week stays
- Improved visitor experiences and enhanced regional liveability
- Greater industry support and community alignment
Feasibility Study
Mineral Springs & Accommodation Feasibility Study
Mornington Peninsula, Victoria
Viability assessment
Private Developer
2023
Key Outcomes:
- Provided a clear basis for future funding applications and council support.
- Identified strong market potential for affordable wellness and nature-based accommodation.
- Filled a key gap in the local tourism market with a unique product offering.
- Projected to drive local economic growth, create jobs, and boost regional tourism.
Tourism Infrastructure
Indigo Shire Council Caravan Parks Transformation
Indigo Shire
Enhanced caravan park operations
Indigo Shire Council
2023
Key Outcomes:
- Developed comprehensive master plans
- Implemented effective leasing strategies
- Streamlined procurement processes
- Enhanced visitor experience and amenities
Major Events
Tamworth Major Events Strategy Review
Tamworth, NSW
Major Event Review and Strategy Development
Tamworth Regional Council
2023
Key Outcomes:
- Actionable strategy guiding Tamworth’s growth as events destination
- Growth plan strengthening TCMF brand and economic impact
- Infrastructure gaps identified, enabling new event investment opportunities
- Strong alignment with NSW and local economic development plans
- Frameworks increase visitation, regional spend, and social benefits
Commercial Optimisation
Commercial Optimisation & Visitor Experience Analysis
Great Ocean Road, Victoria
Optimised trail development
Great Ocean Road Coast & Parks Authority
2024
Key Outcomes:
- Optimised commercial viability model
- Enhanced visitor experience design
- Improved environmental sustainability
- Maximized economic impact potential
Feasibility Study
Mineral Springs & Accommodation Feasibility Study
Mornington Peninsula, Victoria
Viability assessment
Private Developer
2023
Key Outcomes:
- Provided a clear basis for future funding applications and council support.
- Identified strong market potential for affordable wellness and nature-based accommodation.
- Filled a key gap in the local tourism market with a unique product offering.
- Projected to drive local economic growth, create jobs, and boost regional tourism.
Governance & Strategy
Bellarine Rail Renewal
Bellarine Peninsula, Victoria
Enhanced tourism product operation
Bellarine Railway
2023-2024
Key Outcomes:
- Improved governance structures
- Enhanced visitor experiences
- Developed new tourism products
- Strengthened operational efficiency
Industry Development
Industry Association Amalgamation
Australia wide
Effective Governance
Business Events Council of Australia
2024
Key Outcomes:
- Merge multiple small associations into one large national industry association
- Enhanced industry consultation processes
- Developed sustainable operating model
- Strengthened industry advocacy capacity
Commercial Strategy
CustomLinc – Advisory, Transition & Strategic Planning
Australia Wide
Strategy and Commercial Advice
CustomLinc
2021-2024
Key Outcomes:
- Business continuity and ownership transition
- Governance and corporate structure
- Long term corporate strategy development
- Operational efficiency and resilience
- Ongoing strategic advisory and growth support
Destination Management Plan
Gold Coast Destination Management Plan
Gold Coast, Queensland
Create Destination Management Plan
Experience Gold Coast
2024
Key Outcomes:
- Sustainable Destination Management Plan developed with stakeholders
- Industry and community united behind shared Gold Coast tourism vision
- Tourism growth opportunities in nature, culture, events, and culinary experiences
- Olympic legacy actions prioritised for long-term regional benefit
- Visitor experience, data-led decisions, and social licence significantly improved
Other Projects
- Theme Park Concept Development – Fiji – Initial Commercial and Advisory Services
- Major Procurement Tender Support – Melbourne Park x 2
- National Parks & Crown Land Accommodation Strategy and Performance Review – Parks Victoria and GORCAPA
- Caravan Park Masterplans – Belgravia Leisure, Indigo Shire, Daylesford Holiday Park
- Holiday Park Procurement – Leasing and Management – Eurobodalla Shire, Towong Shire & Indigo Shire
- Caravan Park Accommodation Strategy and Performance Review – GORCAPA, East Gippsland Shire, Berrigan Shire, Goulburn Murray Water
- Government Tourism Grant Applications – Delaware North, Steelfinne, Mt Buller
- Tourism Market Intelligence and Market Sizing – Delaware North, Potentia, LEK
- Performance & Stakeholder Review – Murray Regional Tourism
- Brand Health – Reflections Holiday Park
- Commercial and Business Strategy – VTIC
Start Your Next Project
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